Colleague Advice Line

Life is full of challenges.
Whether it’s your health, finances, personal or work life, there are plenty of issues that can affect you daily.

The free, independent and completely confidential Colleague Advice Line is there for you, 24 hours a day, seven days a week.  Call them on 0800 316 9337.  Or text ‘hi’ to 07418 360 046 for WhatsApp or SMS.


For support with your physical and mental health, remember you have access to 24/7 remote GP appointments and video sessions with mental health professionals through Help@hand


You also have access to the Spectrum.Life portal, where you’ll find wellbeing events, meditations, podcasts, fitness programmes and nutritional guidance. Use access code ‘BeWell’.


Get help with a wide range of issues:
Whether you’re looking for support with your health, finances, personal or work life, a qualified counsellor will be on hand when you need it. There’s almost no end to the issues you can get support with, which includes but isn’t limited to:

  • Stress
  • Anxiety
  • Low mood
  • Financial worries
  • Legal worries
  • Substance abuse issues
  • Worries about physical health
  • Help with career planning
  • Confidence issues

Active therapy
The confidential helpline is also available to your immediate family – that includes a spouse, partner, registered civil partner and children aged 16 to 24 in full-time education who are living in the same household. 

It’s free and available 24/7, 365 days a year and staffed by accredited counsellors and physiotherapists.  You can access up to 8 structured sessions per issue face to face, online or by telephone. Please note if your issue is of a more serious or complex nature you may be referred to you GP to get professional medical support. 

Digital Wellbeing Support
The dedicated platform and app (user access code: BeWell) supports a healthy mind and body with the following services

  • Wellbeing webinars – Save a seat at a series of live broadcasts, bringing you the latest in health and wellbeing. Watch panel discussions with experts in their field and take part in the live chat
  • BeCalm programmes – Reduce anxiety, improve sleep and increase happiness with self-guided mindfulness and meditation exercises
  • Sound Space podcast – Listen your way to better health by tuning in to the latest podcasts in health and wellbeing. With new episodes and guests every week
  • Digital Gym – Access a range of classes including Pilates, HIIT, yoga, combat and kettlebells. Classes are tailored for everyone, from beginners to advanced level. Watch live and on-demand, in your own time and space. Here’s a short video to give you a taste of what is available
  • Fitness and nutrition – Access hundreds of healthy recipes, from easy snacks to meals for the family. Plus explore a growing collection of fitness programmes with hundreds of different exercises for all levels. 

UK Freephone: 0800 316 9337

WhatsApp and SMS: Text ‘hi’ to 07418 360 046

It is free and available 24/7, 365 days a year and staffed by qualified counsellors.

Online platform:

Mobile app: Spectrum.Life

User access code: BeWell 

If you prefer, you can also ask your manager to refer you and arrange a callback.

  • Confidential helpline – You can speak in confidence to experienced counsellors and advisers for friendly, non-judgemental support and information, 24 hours a day, 365 days a year. It’s accessible worldwide by phone, WhatsApp and SMS.
  • Legal support – Legal issues can be worrying, so it makes sense to get free initial information from a trained legal professional. The EAP can put you in touch with solicitors who can help with a wide range of issues.
  • Medical helpline – Whether you’re looking for a sympathetic ear or practical guidance, you can speak to a qualified nurse about a range of medical or health-related issues.
  • Day-to-day information services – Get help with a range of topics, such as your finances, career coaching, consumer advice and relationship mediation.

You can browse the online platform or download the Spectrum.Life app in the AppleorAndroidapp stores.  The access code for the online platform and app is BeWell.

We get general statistics about how many people have used the service and the generic reasons. They never give us information which could be used to identify individual callers.   Your details are confidential. 

 Your details are confidential.  Spectrum.Life don’t tell us or anybody else that you’ve called.  In rare cases where they think people may be at risk of harming themselves or others, or if they legally have to, then they may need to break this confidentiality.  Spectrum.Life aim to do this in full consultation with you.


All colleagues are welcome to use the Colleague Advice Line and the line’s team members complete diversity and inclusion training as part of their onboarding and ongoing continuous professional development.

We appreciate some may still feel more comfortable using services dedicated to the LGBTQ+ community – see our Equality, Diversity and Inclusion page for details of some of those services.

How do I access the app?

  1. Download the Spectrum.Life app in the Apple or Android app stores.
  2. Enter ‘BeWell’ when asked for a user access code.