The free, independent and completely confidential Colleague Advice Line is there for you, 24 hours a day, seven days a week. Call them on 0800 316 9337. Or text ‘hi’ to 07418 360 046 for WhatsApp or SMS.
For support with your physical and mental health, remember you have access to 24/7 remote GP appointments and video sessions with mental health professionals through Help@hand.
You also have access to the Spectrum.Life portal, where you’ll find wellbeing events, meditations, podcasts, fitness programmes and nutritional guidance. Use access code ‘BeWell’.
Get help with a wide range of issues:
Whether you’re looking for support with your health, finances, personal or work life, a qualified counsellor will be on hand when you need it. There’s almost no end to the issues you can get support with, which includes but isn’t limited to:
Active therapy
The confidential helpline is also available to your immediate family – that includes a spouse, partner, registered civil partner and children aged 16 to 24 in full-time education who are living in the same household.
It’s free and available 24/7, 365 days a year and staffed by accredited counsellors and physiotherapists. You can access up to 8 structured sessions per issue face to face, online or by telephone. Please note if your issue is of a more serious or complex nature you may be referred to you GP to get professional medical support.
Digital Wellbeing Support
The dedicated platform and app (user access code: BeWell) supports a healthy mind and body with the following services
UK Freephone: 0800 316 9337
WhatsApp and SMS: Text ‘hi’ to 07418 360 046
It is free and available 24/7, 365 days a year and staffed by qualified counsellors.
Online platform: www.landg.spectrum.life/login
Mobile app: Spectrum.Life
User access code: BeWell
If you prefer, you can also ask your manager to refer you and arrange a callback.
You can browse the online platform or download the Spectrum.Life app in the Apple or Android app stores. The access code for the online platform and app is BeWell.
We get general statistics about how many people have used the service and the generic reasons. They never give us information which could be used to identify individual callers. Your details are confidential.
Your details are confidential. Spectrum.Life don’t tell us or anybody else that you’ve called. In rare cases where they think people may be at risk of harming themselves or others, or if they legally have to, then they may need to break this confidentiality. Spectrum.Life aim to do this in full consultation with you.
All colleagues are welcome to use the Colleague Advice Line and the line’s team members complete diversity and inclusion training as part of their onboarding and ongoing continuous professional development.
We appreciate some may still feel more comfortable using services dedicated to the LGBTQ+ community – see our Equality, Diversity and Inclusion page for details of some of those services.
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