One of the key features of Wagestream’s dedicated, easy-to-use app, is you can access up to 30 per cent of your pay as it’s earned. This means you don’t have to wait until payday. And that could be a real help should the washing machine break or you’ve a friend’s big birthday bash coming up.
The stream feature is designed to give you flexible access to your pay and put you in control of your finances. The app allows you to set your own self controls. e.g. limit the maximum value of a single transfer, number of streams in a month, time locks etc. Wagestream will also send helpful nudges to help you manage your money better and you can chat to a financial coach in the app when you need to.
And that’s not all. Eligible colleagues can also access a range of digital money tools and services via the easy-to-use app. Please note that if you are registered with Wagestream your pay is sent to Wagestream to settle any balance you may owe before sending it on to your nominated bank account (even if you haven’t used the stream, loan or build features).
It’s free to download and register on the app. Some individual services are chargeable (i.e. there is a fee for each time you stream, interest is charged on loans etc.). Full details of the relevant costs will be provided through the app when you apply for a chargeable service.
We have a duty of care to our colleagues. This means colleagues who already have salary deduction arrangements in place, such as Cycle2Work, Electric Vehicles, Salary Finance loans etc. will not automatically have access to stream and will not receive an invite to register for Wagestream. Volunteers and contractors will not have access to Wagestream.
If you’re not eligible but are interested in accessing Wagestream services, please contact reward@anchor.org.uk and we’ll be happy to review and consider your request on a case-by-case basis.
If you are eligible for Wagestream you can download the app and register straight away. However, the enrolment period with Wagestream is around 2-3 days, and will be longer in the run up to pay day. This means you will not be able to stream any earned wages until Wagestream have completed their enrolment period.
Additionally, if you are a salaried colleague you will need time for your daily salary to accrue before you can stream and it only starts accruing form the day your enrolment completes. Therefore you may want to enroll with Wagestream in advance of needing to use it. If you wish to stream before pay day you will need to have started the enrollment process by 18th of the month.
Wagestream is accessible via an app for colleagues eligible for it. You will have been sent an invite email from Wagestream (hello@wagestream.com) when the app launched in May 2024 but you can download the app and register without it. New starters will receive an invite email shortly after joining.
If you can’t find your invite email, simply download the app onto your smartphone or device and follow the sign-up instructions on screen using your email address (it must match the preferred contact email we have on MyHR for you, which you can change or check by logging into MyHR).
Note Wagestream may take up to 2-3 days to complete the enrollment process, and a little longer around pay day. If you wish to stream in any given month please ensure you have enrolled by 18th month.
Please contact Wagestream directly, by logging into the app and finding the link to support in the contact section of their Help Centre. Please don’t contact payroll, as they’ll be unable to help you as they don’t have access to Wagestream’s information or systems.
You may find the answer in the FAQs so check out the Wagestream Help Centre here or email support@wagestream.com if you’re unable to log into the app.
Hourly paid colleagues in Care who work shifts can stream throughout the month (except pay day) as long as they’re eligible and have worked shifts which have been processed in payroll.
If you’re a salaried or hourly paid colleague not in Care, as you’re paid for a full calendar month each payday, you can stream from the second of the month to the day before payday – as long as you’re eligible and have accrued earned wages. Please note for salaried colleagues earned wages will only start accruing form the date you enroll.
This is an estimate of your gross pay (before deductions), based on basic salary and the position in the month. There maybe other adjustments and deductions going on in your pay, including but not limited to tax and NI, salary sacrifice arrangements, salary finance loans, pension contributions etc.
If you are a Wagestream user, your payslip will reflect the amount you have been paid by Anchor but not the amount that lands in your bank account because the amount you owe Wagestream for your streams has been settled by Faster Payments.
If you have any queries regarding your streams and/or Wagestream deductions from your pay, you need to contact Wagestream directly (payroll will be unable to help). The quickest way is to use the live chat feature in the app or email support@wagestream.com if you’re unable to log into the app. You may find the answer to your question in the FAQs so check out the Wagestream Help Centre here.
If you are registered for Wagestream, you may notice that the bank details on your payslip look different. This is because your pay goes to Wagestream to be reconciled with any outstanding streams that need repaying before landing in your nominated bank account. You can check the account your salary will be paid into by logging in into your Wagestream account in the app and selecting bank details or logging into MyHR.
Yes, you are still paid by Anchor and it will still show as Anchor on your bank statement. However, if you have registered with Wagestream you have signed upto their T&C’s, which allow your salary to go to Wagestream to be reconciled against any streams you may owe before it lands in your bank account. This usually happens very quickly over night but if your pay has not arrived in your nominated bank account by 10am on pay day please check with your Bank for issues/maintenance work and/or Wagestream directly with live chat in the app.
Please note this means it will not show as pending/available in your bank account the day before and depending on your bank you may not be able to access some services like Monzo’s pay early feature.
We’ve a duty of care to ensure colleagues receive a reasonable amount of their pay on payday. So the amount you can stream at any one point in time is a maximum of 30 per cent of what you’ve earned to date in that pay period.
Example 1 – if you work shifts and you’ve earned £200 in total from working two shifts (and they have been processed in payroll), then you can stream up to £60 (30% of £200).
Example 2 – if you are salaried and earn the equivalent of £100 a day from your annual salary, you can stream up to £30 for every complete calendar day in the pay period. So if it is the third of the month you can stream up to £60 (2 x £30) and on the forth day of the month up to £90 (3 x £30) etc. See ‘how is the amount I can stream calculated?’ for a breakdown of how daily pay is calculated.
Please note if you have multiple roles that are paid as a combination of salaried and hourly, you will need to switch between them on the track tab in the app by clicking on ‘switch’ in the top righthand corner. You will not be able to see your total available pot to stream if you have an hourly paid role and a salaried role.
Log into the app to see your account. If you have any queries, please contact Wagestream directly, by logging into the app and finding the link to support in the contact section of their Help Centre.
Please don’t contact payroll as they’ll be unable to help – they don’t have access to Wagestream’s information or systems.
When you request to stream in the Wagestream app, the payment will go to the bank account we have on file for you. It will then show as coming from Anchor on your bank statement so you can recognise the payment.
Unfortunately, due to the way Wagestream works we need an email address for each colleague in order to send an invite email. If we don’t have one for you, you won’t be able to register.
However, if you add a preferred contact email address into MyHR ESS (click on view profile in the top left corner), you will be able to register with Wagestream with that email. NB it takes 2-3 hours for the systems to refresh.
Additionally, it may be because you have your salary paid into a building society, as unfortunately Wagestream’s technology is not compatible with all building society accounts yet and if your account details include a roll number Wagestream will not be able to enroll you. Your account needs to be compatible with faster payments. You can check whether your bank or building society uses Faster Payments here.)
Also, remember to check if you meet the eligibility criteria in the FAQ above.
Please check you are eligible, see FAQ above.
It may be because you have your salary paid into a building society, as unfortunately Wagestream’s technology is not compatible with traditional building society accounts with roll numbers yet.
It may also be because you have a value in the roll number field on your bank details in MyHR, which makes it look like you have a building society account. Please log into MyHR and check your bank details, you can amend it if you need to. For security reasons we can’t do this for you.
If we have no email address on the MyHR system for you we won’t be able to enroll. You can log into MyHR and add a preferred contact email. If the preferred contact email is blank you will not be able to register for Wagestream,
If you are eligible for Wagestream and neither of the above apply, please email support@wagestream.com if you’re still having issues enrolling on the app.
Once you’ve registered on the app, you’ll be enrolled and then you can stream – it may take a day or two for the enrolment to complete.
If you have a zero balance/are unable to stream, it may be for one of the reasons below:
Please note salaried colleagues will only accrue salary from the date they enroll (not the first of the month when they first join Wagestream).
For hourly paid colleagues in Care working shifts, this is based on 30 per cent of the total earned across all your shifts processed in payroll for the pay period (e.g. if you have worked three shifts of £100, you can stream 30 per cent of £300).
For salaried colleagues/colleagues not working shifts, this is based on 30 per cent of your total daily accrual in the pay period. The daily accrual rate is calculated as your annual salary divided by 12 (months) then divided by the number of calendar days in the month. So for example, for a colleague on £30,000, the daily accrual rate in April (which has 30 days) is £83. (30,000 divided by 12 = 2,500, divided by 30 = 83).
Please note if you have multiple roles that are paid as a combination of salaried and hourly, you will need to switch between them on the track tab in the app by clicking on ‘switch’ in the top righthand corner. You will not be able to see your total available pot to stream if you have an hourly paid role and a salaried role.
If you work shifts in Care and are hourly paid you will be able to stream throughout the month (except payday), as long as shifts have been processed on payroll for you. Everyone else can stream from the second of each month to the day before payday.
Updated information is regularly passed to Wagestream to adjust your salary accrual rate as your hours/salary change. Unfortunately, backdated pay can’t be streamed.
Unfortunately, once your role has been ended on MyHR you won’t be able to stream anymore earned wages related to that role. You can stream from your new role as soon as it starts accruing. This is a restriction of the Wagestream technology and they are looking into changing it.
Updated information is regularly passed to Wagestream to adjust your salary accrual rate as your hours/salary change. Statutory pay can’t be streamed. Once you enter a period of nil pay there will be no salary to stream.
Yes, as long as you’re eligible and have either worked shifts in the pay period that have been processed on payroll or have accrued salary in the pay period.
Log into your Wagestream app and navigate to Flex Pay. For hourly paid workers it will represent the shift data entered for you on TimeSmart (uploaded to payroll weekly) and for salaried workers it will represent your calendar day rate.
Please note if you have multiple roles that are paid as a combination of salaried and hourly, you will need to switch between them on the track tab in the app by clicking on ‘switch’ in the top righthand corner. You will not be able to see your total available pot to stream if you have an hourly paid role and a salaried role.
You will see negative values where shifts have been amended or you’ve been absent (i.e. sick, family leave etc).
Wagestream reflects the shifts that have been submitted and processed on payroll. If you think they’re wrong, please speak to your manager to have them rectified. Please note shifts are submitted to payroll once a week.
Please note if you have multiple roles that are paid as a combination of salaried and hourly, you will need to switch between them on the track tab in the app by clicking on ‘switch’ in the top righthand corner. You will not be able to see your total available pot to stream if you have an hourly paid role and a salaried role.
This may be because it’s not been submitted to payroll yet. Salaried workers doing overtime between payday and first of the month will not see it accrue until the second of the month. Only standard overtime earned in the current pay period can be streamed. Not all types of overtime are eligible to be streamed, i.e. training overtime, overtime backpay etc.
This is probably because your shifts have not yet been processed on payroll. However, it may be because you’re no longer eligible (including unpaid streams) or because you’ve a period of absence or overpay in the month.
If you don’t work shifts, there will be a zero balance between payday and the second of the month (because you’ve already been paid your salary for the full calendar month).
No, you should not stream if you’ve been overpaid, as the correction will need to be applied in your next pay.
No, you can only stream basic salary and overtime earned in the pay period you’re being paid for. You can’t stream any backpay, including overtime earned in a previous month.
When you put money into your build pot, Wagestream will boost your savings by adding a 5 per cent bonus (correct as at 29/05/2024). This works in a similar way to interest and is added monthly to your build pot.
Wagestream do offer loans, subject to their eligibility criteria. Repayments will be settled in the same way as streams and won’t show on your pay slip. Please contact Wagestream directly with any loan queries.
You maybe asked for proof of earnings, which you can get by logging into MyHR and downloading your pay slips.
You will need to have a Build Pot so any cashback you’re due can be paid into it.
Yes, you can unsubscribe from emails when you receive your invite email or any other email form Wagestream. If you change your mind once you’ve registered and enrolled, you can use the opt out button in the app to close your account.
If you’ve registered for Wagestream and then chosen to opt out, you can opt back in by contacting Wagestream directly. See FAQ above for their contact details.
When you leave, your Wagestream account is closed and any outstanding streams must be repaid. If your balance is not cleared with Wagestream when you leave, you must repay the outstanding amount in full to Anchor as per your contract terms and conditions.
If you’ve an outstanding loan with Wagestream, repayments will switch to a direct debit arrangement. If you have a save pot, remember to withdraw your balance. Wagestream will hold your data for five years in line with financial regulations.
This is an option, not a recommendation. Anchor does not benefit from offering this service and all your communications will be with Wagestream. Loan applications will be assessed to ensure the loan is appropriate and affordable for you. Content is for guidance and educational purposes only and is generic in nature. Wagestream does not offer regulated financial advice. Please seek independent financial advice.
Yes, you can unsubscribe from emails when you receive your invite email or any other email form Wagestream. If you change your mind once you’ve registered and enrolled, you can use the opt out button in the app to close your account.
Updated information is regularly passed to Wagestream to adjust your salary accrual rate as your hours/salary change. Unfortunately, backdated pay can’t be streamed.
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