I used the L&G Care Concierge service and it’s a good service for anyone in the initial stages of thinking about care for a loved one. Thanks for this benefit, it’s really appreciated.
Andrea Chott
Estate Manager
As an Anchor colleague you have access to Care Concierge from L&G – a free and confidential telephone advisory service that supports older people and their families to navigate the Adult Social Care journey.
Later life care is generally something that people never plan for and often hits families at a time of crisis. Navigating the social care system and determining the options available to your loved ones can be very confusing. This fantastic service gives you access to extensive information and guidance when it comes to caring for a loved one, whether that be later life support or adult social care for those aged 18-64.
What sort of things can they help with?
Caregiving is one of life’s most challenging responsibilities, so we offer free and expert telephone guidance through L&G on a range of topics to
help you navigate an adult care journey in the UK, including:
➢ Support for unpaid carers
➢ Home adaptations
➢ Care funding and benefits
➢ Powers of Attorney
➢ Finding care and support
➢ Hospital discharge
You can find out more about the Care Concierge service by visiting their website here or watch this short video.
There are useful tools available on the website as well as useful content.
Call freephone 0808 189 3195, Monday to Friday 9am-5pm.
If you have limited availability during this time, you are welcome to call for a brief initial conversation and then follow up with your care expert by email, at a time that suits you. Legal & General can also arrange to call you back at a time convenient to you between 9am and 5pm.
The Care Concierge team are best set up to advise on later life care and benefits for those of retirement age. However, if you are caring for a younger adult, they can also support with adult social care needs for those aged 18-64.
No, all calls to the phone line are free of charge and this service is provided to you, in full, at no cost, Simply call the friendly team and tell them where you got the number from.
Yes, the team are set up for joint family calls if required.
No, all calls are confidential and will not be shared with Anchor, any other Legal & General business or third party.
Caring can be in many forms, it’s not just helping loved ones with bathing and dressing. If you frequently provide the following types of support you are likely to be a carer;
There’s lots to consider when it comes to funding care and the Care Concierge service can put you in touch with Independent Financial Advisers (IFAs) specialising in care funding advice. Your initial call to most of those IFAs will be free, with fee structures applying thereafter.